Customer reviews: how we handle them

Who can leave a review?

Only our customers can leave a review, using a personal link sent by email:

• Verified purchase: the customer ordered on beton-cire.com. They receive the link 21 days after payment.
• Invited customer: the customer bought our products in a store or on site. Yellostone sends them the link after checking their purchase.

A review cannot be posted without this link. Each link allows one review per product and is valid for 90 days.

Check before publication

Our team reads every review before publishing it, normally within 7 days. We publish both positive and negative reviews, and we never change their text.

A review is rejected if it:

• contains insulting, discriminatory or defamatory remarks;
• is not about the product or the buying experience;
• contains personal contact details, links or advertising;
• does not appear to come from a real customer.

If a review is rejected, the author receives the reason by email.

Incentives

No review is paid for or rewarded: no discount, no gift.

Display

Reviews are shown from newest to oldest, in their original language. Each review shows the rating, the name chosen by the author, the purchase date and the publication date. The average rating takes all published reviews into account. Yellostone may reply publicly to a review.

Publication period

A review stays online for 5 years at most. Its author can ask at any time for it to be changed or deleted by writing to contact@beton-cire.com.